Welcome to Yanaproviz.com (hereafter the website ). The website was established and is managed by Yana Probiz Ltd. (hereinafter the company ). The website is a website for the sale of makeup products and related products from the makeup field.

 

These regulations are worded in the female language for convenience, everything mentioned refers to both genders. Everything written in the singular also refers to the plural and vice versa.

Each user of the website (hereinafter referred to as the customer ) agrees that any use made by her of the website, including browsing, registration, purchase or any other action, indicates that she has read and agreed to the terms and conditions above and to them (hereinafter referred to as the regulations ). These regulations constitute a binding legal agreement between the customer and the company. If the customer does not agree to any of the terms and conditions, she is asked to refrain from using the website in general and from making a purchase or registering for the customer club or any mailing list in particular.

The company is entitled to change the regulations as it sees fit at its sole discretion. In any conflict between the updated regulations and previous versions, the updated version will prevail. In any conflict between the provisions of the statute and the provisions of the law, the provisions of the law shall prevail.

All headings in the regulations are intended to be used for convenience purposes only.

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The services offered on the website

The company's products are sold on the site (hereinafter referred to as the products ). The products include various makeup products, accessories and any other product at the discretion of the company.

The products are sold on the website directly by the company. It is clarified that some of the products may be sold through additional parties. The company does not guarantee that the price shown on the website will be the lowest among all the marketers of the various products.

It is clarified that a customer who registered for the website's mailing list or the website's customer club or made a purchase from the website agrees to receive e-mail with marketing material from the company from time to time. The title of the email will not necessarily contain the word "advertisement". In any case, the customer may contact support@yanaproviz.com at any time for immediate removal from any mailing list. 

On the website, you can purchase and pay for products online, as described later in the regulations, and you can also leave identifying information for the purpose of establishing a telephone contact to make the purchase through a service representative.

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Who is allowed to use the site?

Any person or company may use the website, including all the services offered on it, provided they agree to all the terms of the regulations and the following cumulative terms:

1. The customer is allowed to perform binding legal actions and is 18 years old

2. The customer holds a valid Israeli identity card addressed in the State of Israel.

3. The customer has an active email address.

4. The customer has a credit card issued by one of the credit companies in Israel or an active PayPal account.

Despite the above, the company may unilaterally and without giving reasons, prevent any person or company from using the site's services (some or all of them), temporarily or indefinitely. The company does not undertake to give notice of this in advance or to justify its decision. The decision to prevent use of the website will be made according to the company's considerations, among others , from the following conditions:

1. The customer performed an action contrary to the provisions of the law or regulations.

2. The customer provided incorrect or misleading information on purpose [constitutes a criminal offense].

3. The customer did an act that, in the company's opinion, could harm the company, the site, suppliers, customers or any third parties.

4. If the customer's means of payment is blocked or restricted.

5. If it is discovered that the customer sells or intends to sell the company's products to a third party.

6. In the company's opinion, the customer intends to misuse the benefit, voucher, discount coupon or any other service provided by the website.

 

The purposes of using the site

The customer may use the website for private purposes only (do not use wholesale or for the purpose of selling to a third party) and in accordance with the provisions of the regulations and the law. The customer is solely responsible for the use of the website.

It is strictly forbidden for the customer to post information of a commercial or advertising nature in comments on the website.

All the content on the website is exclusively owned by Yana Probiz Ltd. - it is prohibited to use any of the materials appearing on the website, including images, text, design, etc., without prior written permission from the company.

The customer is not allowed to take any action that harms the normal operation of the site or one of the users. Also, the customer will not link to the site from a site with content that does not comply with the regulations of the law or that constitutes immoral content.

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Registration of details on the website or at the time of purchase

In order to make a purchase on the website, the customer is required to enter a number of identification details. The details will be used by the company for the purpose of filling the order only. The aforementioned with the exception of the customer's email address, to which the company may send advertising material relating to the company's products or activities or the website from time to time.

The company undertakes that the customer's data will not be transferred to any third party without the express consent of the customer. This does not include the registration of the customer's details for the purpose of issuing an invoice, making the shipment or any other operational need. It is clarified that the customer's credit information is not stored in the database of the website or the company and is not accessible to the company's employees or managers.

The company asks the customer to make sure to type the data accurately during the registration or purchase. Typing incorrectly may result in the company not fulfilling the order.

The company emphasizes that entering false identifying information is a criminal offense against the law. The company reserves the right to take any legal or other means at its disposal regarding damages that will be caused to the company or anyone on its behalf.

Purchase of products through the website 

The customer can add products to the shopping basket at any stage and remove previously added products. It can be accessed from any part of the site. You can add additional products to the shopping cart as well as remove products from it before proceeding to the payment stage.

 

After the approval of the shopping basket, the customer will be transferred to the payment stage during which personal details must be filled in for the purpose of making the payment, shipping and issuing a receipt tax invoice. The customer can choose to pay by credit card, PayPal or, if the company chooses to allow this option, by leaving the required details over the phone. 

It is clarified that the company does not save the credit information of the customers. The payment, if made by credit card (by phone and through the website), is made through Leumi-Card, and if made through PayPal by referring the customer to the PayPal website to complete the purchase securely. Payment via PayPal will be made subject to PayPal's regulations, terms of use and privacy policy.

After confirming the payment, an email will be sent to the customer confirming the purchase - this confirmation is issued automatically. Later, after confirmation of the funds being cleared, via credit card or PayPal, the customer will be issued a receipt tax invoice to the email address provided at the time of purchase._cc781905-5cde-3194- bb3b-136bad5cf58d_

The company clarifies that the issuance of the automatic confirmation of receipt of the order, which is sent by email to the customer immediately upon placing the order, does not constitute a confirmation regarding the receipt of the order by the company. Only the receipt tax invoice sent to the customer's email constitutes conclusive evidence from the company regarding the confirmation of the order.

The company representatives will inform the customer if the stock of the product or products she ordered is out of stock. In this case, the customer can cancel the order and get her full money back or alternatively decide to wait for the stock to be returned. Also, the website representatives will contact the customer whose payment for the products she ordered was refused by the credit card company or PayPal, for the purpose of arranging the payment terms. If the payment is not settled within 7 working days, the company reserves the right to cancel the order without notification to the customer.

Delivery of the products to the customer

After confirming the order by the credit company and checking that the product is indeed available in stock, the product will be sent to the address provided by the customer during the purchase.

The delivery to the customer's address was made within 4 business days from the date of confirmation of the order. Business days do not include: Friday, Saturday, holiday eves and holidays. The operating company will make every effort not to exceed the deadlines established above - however, it should be taken into account that there may be deviations due to unforeseen circumstances or force majeure.

The delivery of the order will be done by a courier company or by any other legal means at the discretion of the operating company. The customer will choose the desired shipping method at the time of purchase. 

The shipping fees will be paid by the customer (at the time of purchase) or by the operating company - said according to the customer's purchase amount, promotions, coupons, etc. In any case, before confirming the order by the customer, the site will present the customer with the shipping cost and the paying party. In special cases where an additional shipping cost will be required due to special circumstances, this will be coordinated in advance with the customer.

The representative of the operating company, the courier company or the Israel Post representative may ask the customer to present an identification device that matches the details of the owner of the payment method used to pay for the order prior to delivery of the products. Also, the customer can and will be required to sign the shipping certificate as a condition for the delivery of the order.

If there is an unreasonable delay in the delivery time of the ordered products. The customer can contact the site's customer service at the email address support@yanaproviz.com and detail her complaint. The operating company will check the details of the complaint and if it is found that there has indeed been an unreasonable delay that is not the fault of the customer, it will allow the customer to abandon her order and receive a refund of 100% of the value of the order .

 

If the customer requests to cancel the order after it has been sent, and the request was made within the cancellation period as defined in these regulations. The customer will be asked to return the products at her expense to the address of the operating company. The company will credit the customer with the amount of the purchase made minus the shipping fees paid (if paid by the operating company) and minus the cost of products that were not returned or those that were returned in a damaged condition, used or not in their original packaging - at the discretion of the operating company.

In the event that the delivery company returns the order to the company due to incorrect data provided by the customer, the customer will be charged the return cost charged by the delivery company.

Cancellation of an order by the customer

The customer can cancel her order by sending a cancellation notice to support@yanaproviz.com and in accordance with the Consumer Protection Law, 1981 (hereinafter the Consumer Protection Law ).

 

The order can be canceled within 14 days from the date of its execution by the customer (below and above the cancellation period ).

 

If the customer decides to cancel the order after it has been sent, and the aforementioned is done within the cancellation period as defined in the regulations, the cancellation will involve paying the shipping fees of the package back to the company's house at his expense. If you wish to coordinate the collection of the package by a shipping company on behalf of the company, you can coordinate this by contacting support@yanaproviz.com . The products must be returned to the company in the same condition in which they were sent - unused, in their original packaging, without damage or defect. Attach to the package the copy of the invoice that was sent to the customer together with the package. The responsibility for wrapping the products, so that they are returned in the condition defined above rests with the customer. The decision whether the product was returned in the same condition in which it was sent to the customer is subject to the discretion of the company only and the company does not have to accept any claim on this issue from the customer .

After receiving the returned products, the customer will be credited with the purchase price minus the shipping fees, the return cost and the cost of products returned in the company's opinion not in the same condition in which they were sent to the customer. Also, the company is entitled to collect an amount of up to 5% cancellation fee - this amount will not exceed NIS 100 in any case.

If the customer received a damaged product or not the ordered product or alternatively if there are missing products in the order. The customer is requested to immediately contact the company by email at support@yanaproviz.com . The company reserves the right to request the return of the products (the cost of the return will be borne by the company). Also, 100% of the purchase cost, including the shipping fees, will be returned to the customer. Alternatively, the customer may to choose products of equal value which will be provided to her by the site without additional payment from the customer. Everything is subject to the return of the defective or incorrect products. It is clarified that the decision whether the product can be considered defective is reserved for the company alone.

If a product is sent to the customer free of charge (bonus, gift, etc.) it is not possible to receive a refund if the product is returned to the company.

The company reserves the right to cancel a customer's order, for the company's sole reasons, in whole or in part, before it has been accepted by the customer. You will send a notification about the cancellation of the order to the email provided in the order status. If funds are collected for the order, 100% of the amount collected will be returned. The company may, at its discretion, offer customers alternative products. The customer can refuse the offer and, as stated, receive a full refund of the amount paid.

The company does not undertake to send a cancellation notice in case the cancellation is due to the refusal of the credit company or PayPal  to clear the payment.

A customer whose order has been canceled or whose money has been refunded will not be able to claim, demand or demand from the website or the company any claim, demand or claim for the aforementioned. 

In the event that an order is canceled, the company or the website will not be responsible and will not compensate for any damage, direct or indirect, caused to the customer or a third party. 

 

Liability for use of the website and products

Any use made by the customer on the site, including product selection, purchase, registration to a mailing list, comments, or responses to the customer's comments are the customer's sole responsibility.

The company emphasizes that the media found on the site, including text, images, videos, etc., are for illustration purposes only and there may be differences between them and the products actually supplied.

 

General warranty

The customer will use the website as it is, the customer will have no right to claim, demand or claim against the company or the website for its limitations, appearance, characteristics or suitability to the customer's needs.

The company makes an effort to ensure that the website works properly and continuously. Despite the aforementioned, the company does not guarantee that the website or the services provided through it will work continuously without malfunctions. The company will not be responsible for any technical or other problem that prevents the customer from connecting to the site or doing any of the actions on the site.

The company does not guarantee the correctness or content of files or links that exist on the site or that lead to other sites and will not bear any responsibility, direct or indirect, for damage that may be caused to the customer for clicking on a link or on a file that exists on the site.

The company may choose to publish commercial information or third-party advertisements on the website through banners or any other means. The responsibility for the content of the published information rests solely with the advertiser and the company will not bear any responsibility, direct or indirect, for any damage that may be caused to the customer as a result of exposure to such publications. The advertisement in itself will not be considered a recommendation by the company regarding the quality of the advertised product or service.

 

privacy and confidentiality

The company respects the privacy of its customers and will make every reasonable effort to keep the details provided at the time of purchase confidential. Following on from the above, here are some highlights:

• The customer's personal data (including name, address, purchased products, phone, etc. and excluding payment method details) are stored in the site's database. This information will be used by the company for the purpose of issuing invoices, making delivery of the purchased products and any other operational needs of the company.  

• It is clarified again, the customer's credit information is not saved in the database of the site or the company.

• Payment by credit card is made by the Leumi-Card clearing system. 

• The operating company undertakes not to transfer the customer's personal details to any other party without the express consent of the customer, except in cases where certain details will be transferred to the supplier of a product purchased by the customer and/or to the Israel Post or to the shipping company, and this in order to complete the purchase and delivery of that product.

• The company will not transfer the customer's data to a third party without express prior consent. The data will be transferred to third parties only for operational purposes such as issuing invoices, making a payment or credit, shipping the products, etc.

• Despite the above, the company may transfer the customer's data stored in the system in the event that a judicial order is received, or the customer has committed an act that harms the website, the company or a third party, the customer has committed an illegal act and in the event of a legal dispute between the customer and the website or the operating company.

• The company can use customer data for statistical purposes (including transfer to a third party). The data will not allow identification of the customer.

• The site uses cookies, among other things, for the purpose of saving the customer's shopping basket data before making the purchase.

• The company emphasizes that the site's activity is carried out in an online environment. In light of the above, the company cannot absolutely commit to immunity from intrusion by parties with malicious intent. In any case, if a third party penetrates the company's databases, the customers will not have any answer or claim or demand against the company or the website even if direct or indirect damage is caused to the customer or someone on its behalf.

 
additional instructions

Intellectual property : All information and media displayed on the website, including images, videos, text, graphics, design, logos, etc., are the exclusive property of the company and the website or someone on their behalf. Do not use or copy any of these without prior written permission from the company.

 

Compensation and indemnification : A customer who violates the provisions of these regulations or who performs an illegal action or one that causes damage to the website or the company, physical or indirect, including expenses incurred by the company, shall indemnify and compensate the company and the website in full immediately upon the transfer of the demand by the company.

 

Changes to the bylaws : The company may update any of the articles of the bylaws at any time and at its sole discretion. The company or the website is not obligated to update its customers regarding the update. The customer must update himself before using the website. By using the website, the customer approves the most updated version of the regulations as of that date. If the customer does not agree with one of the terms of the regulations, she can contact the website team at support@yanaproviz.com and not make any use of the website immediately until the regulations are updated to the version that the customer fully approves. If the provisions of the law have changed and the regulations have not yet been updated accordingly, the provisions of the law will prevail.

 

Jurisdiction : Only Israeli law applies to this site and the activity carried out on it. In any dispute or conflict between a client and the website or the company, the right of jurisdiction will be given to the court in the central district.

 

Customer service :

We warmly invite every customer to contact customer service with any question, problem, suggestion, business inquiry or any other issue. We oblige to reply within three business days from the date of the inquiry.

You can contact by email via the address support@yanaproviz.com

 

We are at your disposal,

Website team and Yana Provis.